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Member Services Director (Americana YMCA) (Full-time, Exempt)

by Tessica Meloche | Jun 23, 2022
The YMCA of the Capital Area is looking for a Member Services Director at our Americana YMCA!
Under the direction of the District Executive Director and in accordance with Association policies, the Member Services Director is responsible for the day-to-day operations of all areas that pertain to member services. This position will also work with the Executive Director to develop strategies to increase member retention and engagement. This position will supervise both the wellness and membership departments and be an integral part of the team at the Americana YMCA.

The Member Services Director requires a bachelor’s degree; and a minimum of one to two years’ of related experience is preferred. Microsoft Office proficiency is required; Personify software experience a plus.

-Implement membership strategies that support recruitment of new members and retention of existing members. Working with the District Executive Director to create a member-focused culture and model relationship-building skills in all interactions. Foster a climate of innovation and resolve problems to ensure member satisfaction.
-Recruit, hire, train, develop, schedule, and direct personnel and volunteers as needed. Review and evaluate staff performance. Develop strategies to motivate staff and achieve goals.
-Direct supervision and development of all programming at the Downtown Y. This includes direct delivery of wellness and membership programming as needed.
-Ensure the quality and consistency of all programs. 
- Lead all personal training programs (private/semi-private). This includes developing, implementing, and managing an operating plan under the direction of the Executive Director of Healthy Lifestyles.
- Promote program and membership enrollment in interactions with existing and potential members. Work with association membership and wellness teams to coordinate program registration, including logistics to support phone, walk-in and web registration. Coordinate with marketing efforts to maximize enrollment to grow program and membership revenue.
-Assist in the marketing and distribution of information, organize and schedule program registration. Review and process financial assistance applications.
-Develop and maintain collaborative relationships with members and participants. Model relationship-building skills in all interactions. Respond to all member and community inquiries, including, complaints in a timely manner.
-Participate in the planning of the annual budget; manage and implement the approved budget and take appropriate action to correct variances.
-In association with the District Executive Director and Executive Director of Healthy Lifestyles, ensure proper implementation of wellness procedures. Review and update these procedures and communicate changes to staff. 
-Establish new activities and expand program within the community in accordance with strategic and operating plans.
-Organize membership and wellness events at the YMCA and represent the YMCA at community events.
-Lead assigned aspects of fund-raising campaigns.
-Participate in staff meetings and/or related meetings.
-Routinely clean and sanitize facilities, equipment, and supplies.
-Perform other duties as assigned by supervisor.

-Bachelor's degree preferred.
-One to two years related experience preferred.
-Ability to teach varied exercise modalities and/or group exercise certification preferred.
-Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
-Computer skills to include Microsoft Office.
-Ability to develop short & long-term plans with a high degree of quality, effectiveness and professionalism.
-Within 30 days of hire: Child Abuse Prevention training; CPR; First Aid; AED; Oxygen Administration.
-Ability to relate effectively to diverse groups of people from all social and economic segments of 
the community.
-Current YMCA Fitness Trainings or Nationally Accredited Personal Training Certification preferred.
-YMCA Team Leadership Certification to be obtained within three years of hire.
Health, dental, vision, life, STD, and LTD Insurance
Retirement (Funded Account and Voluntary 403(b) Account)
Direct Plus by Patient Plus Urgent Care
Paid Vacation Leave, Sick Leave, Holidays
Complimentary Employee Household Membership
100% Discount on Most Y Programs
Cover letter and resumes by email to Tessica Meloche, Human Resources Director,
Deadline to Apply: Thursday, July 21, 2022


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